| Q | How will you confirm my booking ? | A | You will be sent a confirmation e-mail with a unique booking reference number on it. |
| Q | Are there any extra charges - like Vat ? | A | All the prices quoted to you are exclusive of Vat. Parking is extra but charged at cost. (Heathrow about £3.90) there are no other charges. |
| Q | Where will my Chauffeur meet me at the Airport ? | A | Your Chauffeur will hold up a nameboard with your name on it at the exit to the arrivals hall. |
| Q | What if I can't find my Chauffeur at the Airport? | A | We will send you a text or an e-mail with your Chauffeurs mobile number the day before your booking. |
| Q | When will I receive your phone number? | A | When you make your booking you will be given an contact phone number which is manned 24 hours a day. |
| Q | Do you have a non smoking policy ? | A | Smoking is not allowed in any of our vehicles. |
| Q | Will the congestion charge be added to my bill ? | A | No - as we are a Public Carriage Office registered company we are exempt from the charge. |
Public carriage office registration number 2479